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YOUR GUIDE TO HEALTH SERVICES

Contacting a GP out of hours (6pm-8am Mon - Fri, 24hrs Saturday and Sunday)

Your GP's usual telephone number will have an answerphone message detailing how you can contact a GP out of hours, or you can call the out-of-hours service.
You should only use this service if you have a medical problem which cannot wait until the next working day for treatment.

For serious cases - Emergency Department

In an emergency, call 999. An emergency might include:
  • Suspected heart attack
  • Serious injury or heavy bleeding
  • Unconsciousness
  • Severe chest pain or breathlessness which continuesd even after a few minutes' rest
  • Stomach ache that is getting worse
Emergency Departments operate 24 hours a day seven days a week at the following hospitals
Royal United Hospital, Combe Park, Bath - Tel:01225 428331
Great Western Hospital, Marlborough Road, Swindon - Tel:01793 604020
Salisbury District Hospital, Odstock Road, Salisbury - Tel:01722 336262

Minor Injuries Units (MIUs)

Minor Injury Units are staffed by nurses, many with specialist training as Emergency Nurse Practitioners (ENP). MIUs deal with minor injuries, which are not life threatening, such as cuts and grazes, sprains and strains, burns and scalds, and simple fractures. More complicated cases will be referred to the Emergency Department.

Contacting your local Minor Injury Unit (MIU)

Trowbridge Community Hospital
Adcroft Street, Trowbridge, BA14 8PH
Tel: 01225 711329
Open 24 Hours, 7 days a week

Chippenham Community Hospital
Rowden Hill, Chippenham SN15 2AJ
Tel: 01249 456403/4
Open 7.00am- 1.00am, 7 days a week

Bath Walk-in Centre
Riverside Health Centre, James St West, Bath BA1 2BT
Tel: 01225 474240
Open 7.00am - 10.00pm Monday - Friday, 7.00am - 5.00pm Saturday - Sunday

Swindon Walk-in Centre
Swindon Health Centre, Carfax Street, Swindon, SN1 1ED
Tel: 01793 428524
Open 7.00am - 6.00pm Monday - Friday, 7.00am - 5.00pm Saturday - Sunday

Your Pharmacist (Chemist)

Pharmacists are experts in medicines and how they work. They can answer any questions you may have on choosing and using the right medicines or first-aid dressings, and they will provide easy-to-understand advice on treating everyday ailments. They will also help you decide if you need to see a doctor. Their advice is given in complete confidence.

NHS Direct

You can also get information and advice on any health problem from NHS Direct. This service operates 24 hours a day, seven days a week. They can give you advice on any health problem. They may advise you how to treat the problem yourself, to make an appointment with your GP, or to attend a minor Injury Unit or Emergency Department. Telephone 0845 46 47 or visit the NHS website at www.nhsdirect.nhs.uk

Dental Services

The Dental helpline is available for general dental enquiries Monday - Friday 9.00am - 5.00pm, tel: 0845 758 1926
If you need to see a dentist urgently between the hours of 6.30pm and 8.00am on week days, at weekends, bank holidays or public holidays contact the Dental Out of Hours telephone number 0300 111 5717.

Further Information
To get more information about local GPs, pharmacists, dentists and opticians and their services visit the NHS Choices website at www.nhs.uk

PALS (The Patient Advice and Liaison Service) focuses on improving services for NHS patients.

If you have any questions, concerns, suggestions or compliments about any NHS service you receive then speak to a member of staff. If you feel that they can help you or you still have concers, then contact PALS:

Freephone 0800 389 7671
Email PALS@wiltshire-pct.nhs.uk

Or write to PALS, WIltshire Primary Care Trust, Southgate House, Devizes Wiltshire SN10 5EQ

Maternity Services

If you have a problem related to your pregnancy, ring your local maternity unit or the number your midwife has given you:

Chippenham Maternity Unit
Chippenham Community Hospital, Rowden Hill, CHippenham Tel: 01249 456434

Trowbridge Maternity Unit
Adcroft Street, Trowbridge, BA14 8PH Tel: 01225 711329

Frome Victoria Maternity Unit
Park Rd, Frome Tel: 01373 456629

Paulton Birthing Centre
Salisbury Road, Paulton Tel: 01761 412107

Shepton Mallet Maternity Unit
Old Wells Rd, Shepton Mallet Tel: 01749 342378

Royal United Hospital
Princess Anne Wing, Combe Park, Bath Tel: 01225 824847
Salisbury Maternity Unit
Salisbury District Hospital, Odstock Road, Salisbury Tel: 01722 425185
The Great Western Hospital
Marlborough Rd, Swindon Tel: 01793 604833